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Search New support ticket Check ticket status 913-310-9088 Knowledge base General Product Information Product Information 23 BadUSB vs. DataLocker Encrypted Flash Drives Operating System Support Allowing DataLocker Drives in Your Environment I can’t get my DataLocker to power on Device Speeds View all 23 Downloads 2 DataLocker Disk Formatter Utility Device Firmware Updates SafeConsole Management Service SafeConsole (General) 76 Disaster recovery process for SafeConsole server Setting up Group Admins - Best Practices Licensing For Each Device Status Forgot My Device Password I get a 403 forbidden error when trying to access SafeConsole View all 76 SafeConsole Policies 4 McAfee Anti-Malware Integration Deny Access by GeoFence New Feature To Device State Management Policy Using ISPs in GeoFence and Trusted Zone SafeConsole (On-Premise) 20 SafeConsole On-Prem Installation Guide Move to AD users list after setting up SafeConsole in non-domain environment. Enable debug logging for on your SafeConsole On-Prem SafeConsole On-Prem Configurator cannot find my AD Security Groups SafeConsole On-Prem Installation Checklist View all 20 SafeConsole Ready Devices 7 Generate Debug Logging for Support Team How To Reset a Sentry Drive How do I filter files for the built-in Anti-Malware protection? What initiates self-destruct mode? Locating the VID/PID and Serial Number of Your SafeConsole Device View all 7 SafeConsole Install Troubleshooting 7 Sentry Proxy Detection and Network Issues Graylog Quick Guide for SIEM Setup - SafeConsole SafeConsole License Deactivation What happens when my SafeConsole license expires? How to use ZoneBuilder with write protection and CA signed Certificates View all 7 ZoneBuilder 6 Defining a Trusted Zone ZoneBuilder - Requiring certificates from own CA Share a SafeConsole Ready Device with ZoneBuilder How to use ZoneBuilder with write protection Deploying ZoneBuilder Client Certificates View all 6 PortBlocker General 2 PortBlocker Resources Configuring Windows Proxy for PortBlocker Deployment 5 PortBlocker MSI Command Line Arguments MSI Group Policy PortBlocker deployment using PDQ Deploy PortBlocker in Non-Persistent VDI Deploy PortBlocker 2.1 for Mac through Jamf SafeCrypt Managed General 2 SafeCrypt - Quick Connect Guide Creating a SafeCrypt Virtual Drive and Sync with Google Drive Deployment 1 SafeCrypt - Mass Deployment Parameters Unified Device Client 6.0+ General 9 How Do I Obtain A Connection Token? Unlock Message for 6.3 Unified Client Devices Unlocking v6.x Drives in Linux How to Enable Management of a Sentry One Device Drive mapping issue with Windows 10 View all 9 DataLocker Devices Sentry ONE 1 Sentry ONE file allocation size DataLocker DL4 FE/Sentry K350 4 DL4 FE - Update Guide Creating a Windows Bootable K350 or DL4FE Managed by SafeConsole Frequently Asked Questions About the K350 How To Format K350 Drives Larger than 32GB to FAT32 H300/350 1 Windows error (39) while accessing H300/H350 Hard Drives Sentry K300 5 Formatting your Sentry K300 How to Deploy Sentry K300 to SafeConsole Upgrading Your Sentry K300 Disabling Windows Power Save for the K300 Creating a Bootable Windows K300 Release Notes SafeConsole 10 SafeConsole 5.9 Release Notes SafeConsole 5.8 Release Notes SafeConsole 5.7 Release Notes SafeConsole 5.6 Release Notes SafeConsole 5.5 Release Notes View all 10 PortBlocker 1 PortBlocker Release Notes Unified Device Client 6.0+ 1 Unified Client Release Notes SafeCrypt 1 SafeCrypt Managed Release Notes Devices 0 End of Life (EOL) Solutions SafeCrypt Personal (EOL) 6 What operating systems does SafeCrypt currently support? SafeCrypt Compatibilities I moved my files to my SafeCrypt folder but I can still read all of my files. Why? Special Characters not Working in SafeCrypt OneDrive character limit. View all 6 EncryptDisc - Self Encrypting Optical Media (EOL) 7 How to use DataLocker EncryptDisc - CD/DVD EncryptDisc Troubleshooting EncryptDisc Changelog Can I burn and encrypt movies to be played with a DVD player? Can EncryptDisc prevent users from copying the data from the disc? View all 7 EMS General Information (EOL) 27 Can I access the Enterprise Admin Console without an IronKey device? (Applies to EMS v. 7.0 or Later) Can you recover a lost password? Windows continually wants to scan and fix files on the the PRIVATE_USB after unlocking Sentry EMS - Adding the External Serial Number to EMS IronKey Anti-Malware Scanner: Unable to connect to the Update Server View all 27 H100 & H200 Hard Drives (EOL) 17 H100/H200 Management Code H100/H200 Access is Blocked H100/H200 Mac Compatibility H100/H200 Drives Shows as "Locked" H100/H200 Devices on Different Operating Systems View all 17 EMS On-Premise (EOL) 12 Release Notes for IronKey EMS On-Premises 7.1.0.0 Connectivity to IronKey Enterprise Server: Error Code 28 or 56 "Internet download failure" error during an IronKey software update Creating Certificates - Server and Issuer What if my System Admin device is lost or corrupt? View all 12 EMS Release Notes and Manuals (EOL) 2 IronKey EMS Cloud Release Notes IronKey EMS On-Prem Release Notes X200 Devices (EOL) 7 Windows (8, 8.1, 10), login software does not show a login button Cannot Open Sentry in Windows 7 32-bit How can an admin change the password on an IronKey X100/X200 Enterprise device? Error (5028) when Recommissioning a Device or using Admin Tools. D200 and S200 Enterprise Device Recommission View all 7 EMS General Error Messages (EOL) 10 Windows error (1392) A Control Panel application error has occurred Application error (3033) A Control Panel application error has occurred "Application error (5020)" How to fix IronKey "Network error (35)" or "Error Code: 35" "DevCore error (36): Login failed" View all 10 DL2/DL3/DL3FE (EOL) 37 What is the default password for my DL3, DL3FE, DL Enterprise (DL2)? Set up an Administrator Password on the DL2(DataLocker Enterprise) Strong Password Feature for DL3/DL3 FE DL3/DL3 FE User Manual DL3 Configurator View all 37 Home...