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DataLocker Support Welcome Login Sign up Home Solutions How can we help you today? Enter your search term here... Search New support ticket Check ticket status 913-310-9088 Knowledge base General Product Information Product Information 13 BadUSB vs. DataLocker Encrypted Flash Drives Whitelisting DataLocker Drives Device Speeds FIPS 140-2 Levels Explained How Secure is 256-bit AES Encryption? See all 13 articles Downloads 2 DataLocker Utilities and Updates Device Firmware Updates Getting Support 1 Generate A Screen-Cast To Share With Support FAQs 2 Disable the Encryption Software on a Flash Drive What is the difference between ECB and CBC Mode AES encryption? Enterprise Management Service (EMS) General Information 25 Can I access the Enterprise Admin Console without an IronKey device? (Applies to EMS v. 7.0 or Later) Windows continually wants to scan and fix files on the the PRIVATE_USB after unlocking IronKey Anti-Malware Scanner: Unable to connect to the Update Server What is the difference between "Disable" and "Detonate" on an IronKey device? How do I set up additional Enterprise System Admin devices for a new user with an S100/S200 or D200? See all 25 articles EMS (On-Premise) 11 Release Notes for IronKey EMS On-Premises 7.1.0.0 Connectivity to IronKey Enterprise Server: Error Code 28 or 56 "Internet download failure" error during an IronKey software update Creating Certificates - Server and Issuer What if my System Admin device is lost or corrupt? See all 11 articles Release Notes and Manuals 5 Links to Ironkey EMS Manuals IronKey EULA IronKey EMS Release Notes Does Ironkey Enterprise Management Service (EMS) utilize Apache Struts? IronKey EMS On-Prem Release Notes X200 Devices 5 How can an admin change the password on an IronKey X100/X200 Enterprise device? Error (5028) when Recommissioning a Device or using Admin Tools. D200 and S200 Enterprise Device Recommission After an update, a Sys Admin device requires re-approval (S100, X200 models only) Managing S100 and X200 devices General Error Messages 17 API (4) error (-65531): Error while processing "Application error (25665535)" Resolving E801000X error messages Application error (1087) Windows error (1392) A Control Panel application error has occurred See all 17 articles SafeConsole Management Service SafeConsole (General) 65 About SafeConsole Management Services Disaster recovery process for SafeConsole server Forgot My Device Password Forgot Password: How many attempts before my Encrypted drive is locked? I get a 403 forbidden error when trying to access SafeConsole See all 65 articles SafeConsole Licenses and Activations 0 SafeConsole Policies 4 McAfee Anti-Malware integration Deny Access by GeoFence New Feature To Device State Management Policy Using ISPs in GeoFence and Trusted Zone SafeConsole (On-Premise) 16 How to use a local SMTP server with SafeConsole On-Premises SafeConsole On-Prem whitelist for firewall Enable debug logging for on your SafeConsole On-Prem. SafeConsole On-Prem Installation Checklist Manual Activation for SafeConsole See all 16 articles SafeConsole Ready Devices 8 Generate debug logging for support team. How To Reset a Sentry Drive Why is the SafeConsole device making network calls to external sites? How do I filter files for the built-in Anti-Malware protection? What initiates self destruct mode? See all 8 articles Previous SafeConsole Release Notes 26 SafeConsole v5.2 Release Notes SafeConsole Upgrading 4.9 to 5.1 SafeConsole 5.4 Release Notes Schedule Device Actions Assign Custom Policies Directly to Users and Devices See all 26 articles SafeConsole Install Troubleshooting 8 Sentry Proxy Detection and Network Issues Graylog Quick Guide for SIEM Setup - SafeConsole 5.2 SafeConsole Cloud VPN Connection SafeConsole License Deactivation What happens when my SafeConsole license expires? See all 8 articles ZoneBuilder 6 Defining a Trusted Zone ZoneBuilder - Requiring certificates from own CA Share a SafeConsole Ready Device with ZoneBuilder How to use ZoneBuilder with write protection Deploying ZoneBuilder Client Certificates See all 6 articles Current SafeConsole Release Notes, News, and Manuals 8 SafeConsole Administrators Guide SafeConsole On-Prem Installation Guide SafeConsole 5.6 Release Notes Device Audit Mode Restrict device login until Anti-malware update has finished See all 8 articles Admin Management 1 Setting up Group Admins - Best Practices DataLocker Tech Resources SafeConsole Cloud 0 PortBlocker 0 DL Series Hard Drives (DL3, DL3 FE, DL2) General 30 What is the default password for my DL3, DL3FE, DL Enterprise (DL2)? How to turn on the VCD for the DL3. Operating System Support How do I delete the administrator password on my DataLocker? How do I boot to the DataLocker drive? See all 30 articles DL3 Utilities and Manuals 3 DL3/DL3 FE User Manual DL3 Configurator DL3/DL3FE FIRMWARE UPDATE GUIDE V3.10-4.8.x DL2 Utilities and Manuals 1 DataLocker DL2 (Enterprise) Manual DataLocker DL2 13 Set up an Administrator Password on the DL2(DataLocker Enterprise) DataLocker Admin Password Utility I can't get my DataLocker to power on How do I attach an external AC adapter to the DataLocker Enterprise? Does the DataLocker meet NISPOM 8-306, DoD Directive 5220.22M requirements for disk wiping? See all 13 articles DataLocker DL3 14 Strong Password Feature for DL3/DL3 FE What is a VCD for the DL3 and DL3FE? VMware with DL3 User Password for DL3/DL3 FE Why does my DL3 strong password requirement allow the password 1234567*? See all 14 articles DataLocker Utilities 2 DataLocker Disk Formatter Utility DataLocker Safe USB Eject DataLocker DL3 FE 5 How do I set up the RFID 2 factor authentication? How do I delete or remove an RFID tag? What is Two-Factor Authentication (for DL3FE)? Can I add 2-factor RFID after I've purchased my DL3FE? What type of RFID tags are compatible with the DL3FE? SafeCrypt Personal (EOL) General 11 What operating systems does SafeCrypt currently support? Using Google Authenticator SafeCrypt Personal User Guide SafeCrypt Compatibilities I moved my files to my SafeCrypt folder but I can still read all of my files. Why? See all 11 articles EncryptDisc - Self Encrypting Optical Media General 6 How to use DataLocker EncryptDisc - CD/DVD EncryptDisc Troubleshooting EncryptDisc Changelog Can I burn and encrypt movies to be played with a DVD player? Can EncryptDisc prevent users from copying the data from the disc? See all 6 articles Unified Device Client 6.0+ Documentation 3 How do I obtain an Activation Code or Connection Token? Unified Client Release Notes How to Safely Eject a Drive in a macOS Environment H300 and H350 7 Windows error (39) while accessing H300/H350 Hard Drives Drive mapping issue with Windows 10 H300 FAQ Features not supported in MAC and Linux Environments H300 and H350 randomly Disconnect when in use See all 7 articles Flash Drives 1 Sentry EMS - Adding the External Serial Number to EMS PortBlocker General 3 Resources PortBlocker Release Notes Configuring Windows Proxy for PortBlocker Deployment 3 Mass Deployment - Startup Script PortBlocker deployment using PDQ Deploy MSI Group Policy SafeConsole Managed Devices General 6 My Sentry 3.0 doesn't work on El Capitan In newer Windows (8, 8.1, 10), login software does not show a login button Cannot open Sentry in Windows 7 32bit Updating SafeConsoleReady device firmware SafeConsole device client application not launching See all 6 articles H100 & H200 Hard Drives General Information 19 H100/H200 Management Code H100/H200 Access is Blocked Login to a Defender Drive H100/H200 Mac Compatibility H100/H200 Drives Shows as "Locked" See all 19 articles Sentry K300 General 4 Formatting your Sentry K300 Upgrading Your Sentry K300 Disabling Windows Power Save for the K300 Creating a Bootable Windows K300 SafeConsole Managed 1 How to Deploy Sentry K300 to SafeConsole Documentation 0 SafeCrypt General 1 SafeCrypt - Quick Connect Guide Deployment 0 Home Solutions...